- Shipping & Delivery
- Privacy & Security
- Returns & Replacements & Refund
- Ordering
- Cancellations
- Payment
- Viewing Orders
- Updating Account
Shipping & Delivery
All orders are shipped within 1-2 business days. We ship directly from our warehouse in China. You will receive a shipping confirmation with a tracking number once your item has been shipped.
We offer FREE SHIPPING on all orders. About Delivery time, If you choose free shipping, mostly the order will take about 7 to 26 business days to arrive; If you choose DHL or UPS or Fedex Shipping, mostly the order will take about 3 to 6 business days to arrive.
Orders usually are shipped from China, deliver to UK, USA, Canada, Mexico, Ireland, Germany, France, Italy, Spain, Portugal, Switzerland, Netherlands, Belgium, Slovenia, Denmark, Czech, Austria, Hungry, Norway, Sweden, Finland, Australia, New Zealand etc
About the tax, we will not charge any tax. But sometimes buyer may need to pay your government some import tax or duty which is required by the law in buyer's country.The buyer is responsible to pay the duty or tax.
Privacy & Security
We are well aware of the trust you place in us and our responsibility to protect your privacy. As part of this responsibility, we let you know what information we collect when you use our products and services, why we collect it and how we use it to improve your experience.
We have five privacy principles that describe how we approach privacy and user information across all of our products:
1. Use information to provide our users with valuable products and services.
2. Develop products that reflect strong privacy standards and practices.
3. Make the collection of personal information transparent.
4. Give users meaningful choices to protect their privacy.
5. Be a responsible steward of the information we hold.
This Privacy Center was created to provide you with easy-to-understand information about our products and policies to help you make more informed choices about which products you use, how to use them and what information you provide to us.
Returns & Replacements & Refund
Accept returns for both defective and non-defective products for a full refund within 30 days of purchase.
We allow you to return all new, unused, and resalable items in their original packaging within 30 days of delivery for replacement or refund. If your return request is due to product defect or damage, we will first work with you to get the product repaired. If repair is not possible, then we'll work with you to get it replaced. Items showing installer or consumer abuse will not be accepted.
The buyers are responsible to the return delivery fee, There is no Restocking fees. You would return by mail, and pls do contact us if you need any support and information.
Ordering
You can place order through the website online. As soon as your order is placed, an order confirmation e-mail will be sent to you.
Cancellations
If you need to cancel your order, please reach out to us as soon as possible.
Payment
PayPal is the default payment term, we accept PayPal.
Viewing Orders
You can view the orders in website, we have a great system for you to track every transaction.
Updating Account Information
You can update your account in Agouk.com
Contact Us
Emails: service@agouk.com
Phone: 0086 18559702700
Address:
Agouk
Building 5
Tianmian Garden
Zhenhua Rd W, Futian District,
Shenzhen, Guangdong, 518000
China